REIMAGE 24x7 Premium Technical Support
Refund PolicyCustomer Service Pledge
Reimgae 24x7 Premium Technical Support is committed to providing the best customer and technical support services to all our valued clients. We highly value customer experience and we want all our clients to have Reimage 24x7 Premium Technical Support as their solutions provider of choice. We believe in our brand and services and we are confident that you will love them as much as we do. However, if for any reason, you are not completely satisfied with the service/s you received you can forward your billing concerns to firstname.lastname@example.org.
Please see table for the refund eligibility.
|Type of Plan||No. of Days From the Date of Purchase|
During the course of the request a full review will commence to establish validity of claim. From the initial interaction up until the very last one, Reimage 24x7 Premium Technical Support will perform its due diligence in identifying what went wrong and what could still be done to provide the necessary technical assistance and resolution. This refund policy and service package entitlement do not include any hardware replacement/s and/or 3rd party service provider reimbursement claims as Reimage 24x7 Premium Technical Support solely deals and caters to software troubleshooting which in no way can result to a defective hardware component. Reimage 24x7 Premium Technical Support will also be diligent in reminding and providing disclaimers all throughout the client-service provider interaction that data back-up needs to be performed especially when the last course of action is to reinstall the operating system. It is the client’s responsibility to always maintain a back-up of important files.
Refunds, once approved, will be processed using the original mode of payment. Paypal/ Credit Card / Debit Card refunds must and can only be processed against the original payment details. For any change/s on the credit/debit card and/or PayPal details, it is the sole responsibility of the client to facilitate this with his/her banking institution as Reimage 24x7 Premium Technical Support has no capability of crediting any amount unless the payment details are the same exact ones used during service purchase.
For faster resolution of your billing concerns, you can directly chat with us by clicking this link: CHAT
Alternatively, you can contact our support lines using the following Toll Free Numbers: